Studio Support

I can’t log in or didn’t get the verification email

Use Resend verification on the login screen. Check spam for mail from [email protected]. Still stuck? Open a ticket with the email you registered.

A Studio tool failed (convert, digitize, diagnose)

Note the time, file format, and error message. Free-tier files may expire after retention hours. Report technical trouble and attach what you can describe.

My digitizing job is late or quality isn’t right

Open the job in the customer portal first. For disputes, contact support with your job ID and reference any messages with the digitizer.

Digitizer: payout or wallet issue

Ensure your profile is approved and Stripe/payout details are complete. Report payout trouble with your account email.

I want to apply as a digitizer

Step-by-step guide: How to register (digitizers). Portal: Apply here. Admin reviews your portfolio — not instant approval. Questions: [email protected]

I want to order digitizing as a customer

Guide: Customer registration steps. Portal: Customer login. Packages from $25.

Payments & refunds

Job payments run through Stripe. Refunds follow marketplace rules and job status. Email [email protected] with payment receipt ID if needed.